RETHINKING THE SERVICE DESK
From Call Taking to Strategic Service Delivery Center The service desk has been traditionally viewed as the IT organization that helps employees of a company with computer-related ...
View Article3 TIPS TO IMPROVE YOUR SERVICE DESK
3 Tips to Improve Your Service Desk The IT Service Desk plays a significant role in the day-to-day operations of any organization. When it functions well, all other activities perform ...
View ArticleTHE IMPORTANCE OF SOFT SKILLS TRAINING
Soft Skill Training is Often Overlooked When it comes to skills in employment, the first line of emphasis is typically towards abilities, training and knowledge of specific skill sets. ...
View ArticleTop 5 Most Frequently Used ITIL® Terms
5 ITIL® Terms Defined So, what is ITIL? ITIL® is about Service Management in IT. It’s about what happens when an IT department is introducing a new service into an organization and ...
View ArticleTHE COMPTIA SECURITY+ CERTIFICATION COURSE
The CompTIA Security+ Security Certification Course Security+ training provides an excellent introduction to the security field and is typically a better entry point than jumping right ...
View ArticleITIL® AND SYSTEM CENTER FOR BETTER SERVICE MANAGEMENT
The Link Between System Center & ITIL ® ITIL (IT Infrastructure Library) is synonymous with Service Management and has transformed IT departments worldwide for decades. It is the most ...
View Article3 Ways to Improve Communication Between IT and Other Departments
3 Ways to Improve Communication Between IT and Other Departments It’s no secret that the communication between the IT department and other areas within an organization isn’t the ...
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